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With
invoiceit!
you get better support for FREE
Examples:
We pride ourselves of the fast, efficient and FREE support we
provide to our users.
We
let these randomly picked recent examples speak for themselves:
user in New York is doing a system restore and needs to re-install
invoiceit!
4:46am - e-mail arrives in the dead of night (we're not up and about
yet, because of the time difference between New Zealand and the USA)
9:00am - technical support desk begins work
9:22am - we respond with full details on re-installation
Elapsed time: 4 hours 24 minutes
No charge
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user from Queensland, Australia needs technical support
10:23am - user reports that some of his program files have 'gone missing'
10:48am - we respond with a summary of what may have happened
10:57am - user recovers files and needs to input registration codes again
11:03am - we respond with details and advise how to upgrade program
11:13am - user writes: "Thank you Bernard, your service is fantastic and you can quote us on that!"
Elapsed time: 50 minutes
No charge
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user
from Illinois encounters a bug
4:57am - user writes that he discovered a problem when reconciling his accounts
9:00am - technical support desk begins work
During our morning we check the problem area and discover a bug.
1:44pm - we tell the user that a bug has been found and that an update will be posted soon.
3:01pm - the bug is fixed and update has been uploaded. We tell the user where to download from and how to upgrade.
3:08pm - user writes: "Thanks a bunch it works great."
elapsed time: 10 hours 11 minutes
No charge
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user from Florida needs a data solution
Monday
3:05pm - user from Florida writes that he can't get some transactions to show up on his accounting reports. He also wonders why a client shows up in the debtors list, despite having a zero balance. He sends his data file to enable us to investigate.
3:44pm - we respond to say that we'll check it out and report back following day
Tuesday
1:41pm - our response to the user, after checking his data. We attach a spreadsheet showing the transactions that need his attention and advise why that client is on the debtors' list and how to rectify.
elapsed time: 22 hours 36 minutes
No charge
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