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invoiceit! FAQs Bookmark and Share

Here are the answers to some of the questions we have been asked. If you have others, click the feedback button at left and let us know. View our support policy.

Change to VAT rate in the United Kingdom (January 4, 2011) to 20% change the rate on Setup p.1 (use Edit button), it will automatically change the individual product and service charge tax rates for future use. Those that are zero rated will remain that way. Existing invoices and quotes are unaffected.
If you use auto-invoicing, you will need to open each existing contract then click on the Tax edit button at lower left. Adjust tax using Apply button for all items, or Edit button for individual lines.
Accounting auto transactions: these will need to be re-set manually, if they have VAT splits. From Accounting menu, click AT Schedule button at lower left.
Change to GST rate in New Zealand (October 1, 2010) to 15% change the rate on Setup p.1 (use Edit button), it will automatically change the individual product and service charge tax rates for future use. Those that are zero rated will remain that way. Existing invoices and quotes are unaffected.
If you use auto-invoicing, you will need to open each existing contract then click on the Tax edit button at lower left. Adjust tax using Apply button for all items, or Edit button for individual lines.
What are the main differences between the four versions of invoiceit?
Comparison
put simply, if you need proper inventory (stock) control with purchase orders, select invoiceit!Pro
if your business uses time billing, or recurring contract billing (no inventory), select
invoiceit!TimePlus
If you just want a simple invoice program, select
invoiceit!Lite
Can invoices be e-mailed as PDF attachments?  Yes, this can be done. If you use MS Outlook as your default mail client, the PDF version of an invoice (and other documents) is created and automatically attached to your e-mail. With other mail clients the attachment is done manually. Here is a pictorial setup guide, based on invoiceit!Pro. It is similar with other versions of invoiceit!
Windows Win7   All versions of invoiceit! work on Windows 7 operating system.
can invoiceit work with a remote PC ? (not connected to a local network) it is possible to link to your computer via third-party remote access software using an online connection. 

Visit TeamViewer.com for information on one such software. Other options are LogMeIn.com (free), GoToMyPC.com and Radmin.com. They work by connecting your computers via the internet and allow a remote operator to take control of the other PC. It is as if you were seated in front of it.

Some users have set up a dedicated PC for this, making the office setup a two-seat installation. The secondary PC links to the data on the main PC and laptops link only to the secondary PC via internet and one of the above software. This makes it easier to secure your other data and does not provide access to your main PC. A second invoiceit license is required in this case.

TeamViewer now also have an app for Apple iOS and for Android making invoiceit accessible from anywhere. Refer this link for details.
What support do you provide and how much does it cost?
All technical support is by e-mail and we aim to respond within a few hours at the latest. We guarantee that you will always get a response inside 24 hours. Pre-purchase and after-sale tech support is free, apart from the four incidents described below. 
To allow us to continue this free support policy, please limit your questions to one e-mail per day, where possible. 


paid support incidents:
lost license code - buy 1 support ticket - use same details as on original order, if possible, so we can verify your license code
new/crashed computer - buy 1 support ticket, then send your question by e-mail
import file analyses - buy 1 support ticket, then e-mail a copy of your import template file with your questions.
data file analyses - buy 2 support tickets, then e-mail a .zip copy of your data file (inv4data.mdb) with your questions. Ticket price will be refunded if problem is identified as a bug.
Privacy protection guarantee: we will not retain or reveal your data - as soon as you confirm that the matter is resolved, your data is purged from our system. We guarantee that unconditionally.

support ticket - $29.95 - valid for one incident as shown above. Where it is determined that the incident is a software bug, the ticket price is refunded immediately. 
how to use invoiceit on a PC and a laptop (not networked) * the data file name has a number or letter in this place, depending on program version.
4 - invoiceit!4
5 - invoiceit!Pro
L - invoiceit!Lite
T - invoiceit!TimePlus
Option 1
Moving data file "inv*data.mdb" between a PC and a laptop
a) backup the file on PC to a memory stick (aka USB Flash drive) and take the stick with you
b) copy the file from stick to invoiceit folder on Laptop (replaces existing copy)
c) work with invoiceit
d) backup the file on Laptop to a memory stick and take the stick with you
e) copy the file from stick to invoiceit folder on PC (replaces existing copy)
f) work with invoiceit

Option 2 (registered users only)
Install guide using removable drive or memory stick (aka USB Flash drive)
1) install the program on your PC, then transfer the download file to the Laptop and install from there also.
2) Enter the registration code (same on each installation).
3) on your PC, copy the data file "inv*data.mdb" to your removable drive (say in a folder called "invoiceit") if you intend to use the sample data file, I suggest you also copy "inv*test.mdb".
4) go to Setup and click the Network button at lower left. Link your program to the data file, now located on your removable drive.
5) repeat step 4 on your Laptop.
Important: the drive letter of the removable drive MUST be the same on both computers. If not, change the drive letter designation, or have it done by a computer guy.
Invoiceit will not work unless the drive has first been inserted.
are there any known issues? using the mouse scroll wheel: it is not supported when you are in the line items section of invoice or quote. The top line seems to disappear and can't be scrolled back with the wheel. Click the arrows on the scroll bar instead. Also, you cannot use the wheel in the 'Find List' sections.

Import data from other applications

Read detailed import guides
invoiceit!5 Importing clients/vendors
invoiceit!5 Importing products - also suited for updating 
invoiceit!5 Importing debtors

How to back up data

To back up your data, set the backup location on Setup page 4 (at lower right). The backup button is at the bottom of the Setup screen at far left. 
Insert your disk/CD/memory stick or make sure the drive is ready, then click the button. It is suggested that you manually backup your program file (inv*.mde) at least once, after you have done all your setup.

How to add trading/payment conditions (small print)

On Setup page 6 the top portion 'Conditions for Invoices' is for entries on demand - you click a button 'Conditions' on the invoice input form to add them to those invoices where this text is appropriate. 
The bottom portion 'Standard Invoice Message' is for conditions or messages on all invoices - it is added automatically to every invoice. You can remove it on the invoice input form, if not required on a particular invoice.
Click on help button (top left icon, or press F1) on Setup page 6 for more information.
Setting Conditions: Click one of the buttons above the large white field at top right first and the field changes color. Now type the message (replace the existing text) and it should be available for the selected document.

How to set up a Credit

To do a credit, click on Invoices, then proceed to enter the client and continue
a) if you have inventory - enter Quantities prefixed with minus sign (i.e. to credit 10 items, enter -10 in the quantity column)
or
b) if you don't have inventory - enter the unit price with minus sign (i.e. to credit 5 hours at $100, enter -100 in the unit price column)

Credits can be offset against invoices for the same client where you enter receipts (the Receipt Entry button at left).

How does stock (inventory) valuation work in invoiceit!Pro

click here for detailed explanations (click browser's back button to return here)
click here
for a run-down on inventory settings and procedures.

How does automatic invoicing (recurring billing) work?

click here for a detailed description of this feature.

Does invoiceit! support Canadian taxes (GST/PST/HST)?

click here for a detailed description of how Canadian taxes are applied.
click here
if you are in Quebec or on Prince Edward Island.

Does invoiceit! support US sale taxes?

click here for a detailed description of how US sale taxes are applied.

How do I install on a network?

Begin with installing on your server. After installation, open invoiceit!4 and go to Setup to customize the program. After this, copy or move the install file (the one you downloaded) to your first network station and install from that computer. Click on the Network button (at left on Setup) to set the path to your server. When this is done, import the program settings from your server installation on Setup page 6 (bottom left). Continue until all network stations are installed and all point to the same data file on your server.
Note: importing of program settings is disabled in the trial version.

Sending bulk e-mail takes too long with Outlook

Problem: Outlook's security feature requires that you click YES (after a 5 second delay) on every email sent out. This can be time-consuming when e-mailing invoices in bulk.
The security feature was an upgrade in Outlook 2002 and standard from 2003.

Solution: FREE utility to bypass this when required. The software is called Express ClickYES and you can download it from by clicking on the link above. 
You can switch it on when required and then back off again when you are finished sending the batch of emails.

An invoice has gone 'missing'

Symptom: you locate an invoice in 'Find List' but when you double-click the ID it won't appear in the main frame.
Solution: the client for this invoice has been marked 'Finished'. Uncheck and return to the invoices list. The invoices for this client will now appear again.

Setup Page 2 won't open 

Your logo has been moved or re-named. To enter the logo path manually, click on the network button (Setup - far left, bottom) and type the logo path in the box provided or use the browser. Close the pop-up form, click on Setup again, then select page 2. Your logo should be visible.  Note: logo should be a bitmap file (.bmp)

Problems when starting the program

If you get the error message "Can't find database", click OK to remove the error message, then select "Sample Data" on the black screen and click OK. You can return to 'My Data' next time you open the program.

Outlook Express users: when trying to send e-mail, an error appears "Can't open the mail client"

open Windows Explorer, go to your Windows folder and find your win.ini file. Backup that file, then open it, scroll down to the "[MAIL]" section and add the following line: "MAPIX=1" (without the quotation marks). Save your win.ini file as modified and reboot your computer. The next time that you attempt to use the Send To command from an Office or other application, like invoiceit, you should be in business.

Example of the [Mail] section:

[Mail]
MAPI=1
MAPIX=1      <-- add this line
OLEMessaging=1
CMC=1
CMCDLLNAME=mapi.dll
CMCDLLNAME32=MAPI32.DLL
MAPIXVER=1.0.0.1

I send invoices by e-mail, but my clients won't open attachments. Is there a workaround?

You don't need a workaround with invoiceit! click here to see how you can incorporate an entire invoice or quotation in the e-mail message text  (close pop-up window to return here).

I can't set font or font color on setup pages (Win NT/2K/XP)

A Windows support file (comdlg32.ocx) may not be registered properly. Locate a copy of this file in your program's folder /setup and copy it to C:\Windows\System32  Then, open the run dialog box using "Start | Run..." and enter
Regsvr32 c:\windows\system32\comdlg32.ocx to register the file. A confirming message should appear.

How do I upgrade to the latest version of
invoiceit!

upgrade files are available. Click here for details.

Can I modify the program or code to suit our needs better ?

invoiceit! comes with six detailed setup screens and many lookup tables which let you customize the program with aspects unique to your business.
You can also export the data to Microsoft Word or Microsoft Excel for further analysis or publication.
We do not recommend that you modify the data tables by renaming field names or adding new ones. Such custom modifications are not supported by invoiceit! and void free support. The data tables are contained in inv4data.mdb (your own data file). The source code cannot be modified. 

I want to export my data to another application. How ?

You can send report data to other Microsoft Applications, such as Word, Excel or Notepad. Reports Menu -> Office Links  will send your report data to the application you select in Office Links. Once there, you can modify the data using Word or Excel, as you require it. Files like this are saved using the name of the report from which you sent the data. Write down the name of the document or worksheet while you work on it, so that you can find it again later.
To send to the notepad, select Reports Menu -> Output to Notepad. To send the content of entire tables to other applications, you will have to open inv4data.mdb instead, then use the above menu command.
You can also use the Export feature introduced in invoiceit!4 with Release 16 - from Setup, click on Import/Export button at the bottom. Most data tables can be exported with this feature.
Note: The Import/Export button on Setup is disabled in the trial version.

Discount and Freight can't be entered on invoice and quotation?

Click on 'Services' and enter two new items, code FRT (Freight) and DISC (Discount). These two are needed for the freight and discount functions to work and may be missing.

How do I uninstall invoiceit!

Start - Programs - invoiceit - Uninstall invoiceit!
Important: your own data is not uninstalled. Locate your invoiceit! folder and delete the folder or any file in it. 

 

 

 

 

 

 

 

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